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Dear customers, we are not accepting online orders due to countrywide lockdown. We will be back soon. Stay home, stay safe!

Call: (+91) 9513093300

Our website address is: www.theworklabel.com

We sincerely hope you enjoy your purchase from www.theworklabel.com, but we understand that sometimes customers change their minds. Please read our policies below before placing your order to ensure there are no surprises with processing any returns.

We have a 10 days return policy. This Return Policy applies to all products purchased directly from www.theworklabel.com. All refunds are made via NEFT.

10 days Return Policy? How does it work?

10 days returns policy gives you an option to return items purchased on www.theworklabel.com for any reason within 10 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

Self-Ship: After raising a “Return Request” and receiving a “Return Confirmation” from us (see numbered steps below) kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. Please share a scanned copy of the courier receipt with us.

Once we receive your returned product, we will do a quality check of the product and once product passes the quality check we will credit the amount you paid for the products via NEFT within 7 business days into your Credit/Debit/Netbanking account. If we receive any item sent by you that do not meet the above conditions, it will not be accepted and will be returned to you at your own expense.

To return a product to theworklabel.com, please follow these steps:

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1) Raise a “Return Request” by sending us an email at care@theworklabel.com. Please mention your order ID and one line describing the reason for return.

2) On receiving your “Return Request” email, our customer care will call you to understand your concern. We will also send you a “Return Confirmation” email.

3) After receiving the return confirmation email, please self-ship the product to our facility. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Kindly address the package to the following address: TWL Apparels Private Limited
No. 17, Phase-3,
Classic Enclave,
St Peter’s Claver Road,
Off Hennur Main Road, Chellikere,
Kalyan Nagar Post,
Bangalore, Karnataka – 560043
Contact Number : (+91) 9845500335

4) We will send you a confirmation email as soon as we receive the shipment at our facility. On receipt of returned orders that meet the return requirements, we will provide you with an NEFT refund within 7 business days from the date of receipt of your returns at our facility.

SHIPPING AND DELIVERY

What are the delivery charges?
We deliver all across India. We provide free delivery on all orders.

What is the estimated delivery time?
We strive to deliver products purchased from theworklabel.com in excellent condition and in the fastest time possible. We dispatch your order within two business days from the order date. The order should reach at your doorstep in five to seven business days based on your delivery location.

Do you ship to my city and location?
There are instances when we cannot ship to some locations. This could be a consequence of general regulations or serviceability issues.

I need to return an item, how do I proceed?
Please refer to Return Policies section.

Do you ship outside India?
As of now, we don’t deliver items outside India.

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